Tuesday 22 December 2015

Merry Christmas and a Happy New Year

The festivities are often a time when we gather with family and friends and spend time celebrating together. However not everyone will get the opportunity to be with their families over the holidays.

I remember when growing up my late Father would often be working a shift over the holiday period. He would not only miss out on the excitement of Christmas morning, but would often return later that evening to eat his re-heated Christmas dinner, long after everyone else had eaten and had now retired to watch television or play games. I remember him sitting at the table, still in his uniform, eating his dinner whilst other family members passed through the kitchen wishing him a belated Merry Christmas.

So as we come up to the Christmas and New Year holidays please take a moment to spare a thought for the Emergency Services, Hospital Staff, Military Personnel and others who will be away from their families and working to protect the public and save lives this Christmas.


On behalf of everyone associated with Bluegem Learning I’d like to wish you all a very happy and peaceful holiday season.

Monday 14 December 2015

Can Managers be “fixed”?

Author Peter Drucker wrote extensively on the subject of management and yet he remained skeptical of management – “So much of what we call management consists of making it difficult for people to work.”

“He head-butted an employee – ‘because he was annoying’.”

“She stood over an employee for two hours until she agreed to sign an appraisal she disagreed with.”

“He kept kissing people on top of their heads.”

Just some of the submissions to a People Management survey earlier this year, looking at what HR thought of managers in their respective organizations.

Managers often get a bad reputation, somewhat driven by the type of comments highlighted above and a feeling in some quarters that managers don’t add value.

But are we being totally fair if we subscribe to this view?

In most instances a manager’s role is pretty diverse; managers are asked to communicate vision, act as a coach, mediate in disputes and assume accountability for business results - often with the background of being promoted into a managerial role having been a technical expert in their previous role, rather than necessarily having demonstrated leadership and management capability.

Is it any wonder that a number of managers then underperform.

So what can we do to help managers in the workplace?

Organizational Culture – culture and values are intrinsically linked to management behaviours, do the priorities set at the C-suite level encourage the type of behaviours you want from your managers or the opposite? There is not necessarily a right or wrong in terms of your organization’s management culture, however there should be synergy across the organization. It is also worth remembering that in tough economic times the need for “good” management is probably more important than in times of plenty.

Good management can turn organizations from good to great, help drive change and engage and empower employees.

Management Capability – consider some form of management training, ideally as people come into the job – don’t wait 20 years to enroll someone on their first management program, you wouldn’t allow a bus driver to drive a city bus without passing their driving test! At Bluegem Learning we have worked with managers from a wide range of businesses internationally to help build management capability on a range of subjects from what motivates people, performance management, coaching, how to have difficult conversations and personal resilience to name but a few. And the results ….

By using the techniques learned on one of our programs, one participant reduced absenteeism in her team by 15%, saving her organization $18,000 over 3 months.

A second participant improved production by 10% during a production run and brought the project in ahead of time and under budget after using the coaching techniques practiced on another program.



Self Awareness – look at increasing managers self awareness of how they behave in the workplace and how they can interact even better with others. There are a range of useful tools on the market, one I particularly like is the MiRo behavioural assessment - managers gain insights into behaviour, motivations, communication and relationships, make better decisions, deal with change and personnel more effectively. So what do people say …


“Using MiRo in our team building activity has allowed us to understand ourselves, our colleagues and the dynamic that drives our team. Everyone found the results both accurate and enlightening, and together we have created strong strategies for moving forward as a high performing team.”




Proper Incentives – ensure that the rewards and compensation system you have in place rewards the behaviours you want displayed by your managers and isn’t puling people in the opposite direction. People will only demonstrate particular behaviours if there is a good reason. If a Sales Manager simply receives a target-related bonus where is the incentive to focus on motivating and developing their team, however if the latter is built into their bonus package, how much more of an incentive does it become to demonstrate those behaviours?


Tuesday 17 November 2015

Is Authenticity as a Leader Over Rated?

I have been reading a book entitled “Act Like a Leader, Think like a Leader” by Herminia Ibarra which has raised some interesting considerations about what “authenticity” means as a leader and also what Ibarra considers to be the new rules of management, which I’ve outlined below.

People become leaders unofficially – at one time there was a distinct moment when people became leaders, an official promotion, along with a change in job title and a new office. However now, people may find themselves in a leadership role somewhat unexpectedly. The expectations of your job change, perhaps you are asked to take responsibility for other staff working on a project with you. Somehow overnight you are now responsible for managing and developing these people, without necessarily having been prepared for this paradigm shift in responsibility.

Who is responsible for your development, you or the organization? – many people interviewed by Ibarra for her book, expressed dissatisfaction with the way in which their organizations are supporting their development and are finding their own ways to develop more effective, in some cases people found that their own managers did little to assist them during this transition. In some ways I have heard echo’s of this in my own work, recently I spoke with a group of managers in an organization who on average had waited 5+ years to get a place on their organization’s Leadership Program. Obviously the need for just in time learning is as important as ever and people can’t wait for 5 years to receive the development they need. It is little wonder therefore that people choose their own developmental path.

And finally … Is Authenticity as a Leader Over Rated – Ibarra’s point here is that authenticity in itself isn’t a bad thing, but rather that people have differing opinions as to what authenticity is. As she puts it – authenticity means being true to yourself – but it doesn’t necessarily mean having to be as you’ve always been. Overtime your values may shift, you may be influenced or be inspired by others thinking. As you move into a leadership role and interacting with others who aren’t necessarily like you, to be effective you may need to experiment with new approaches and get out of your comfort zone. As a result you may act differently than you did in the past, which doesn’t mean you’re not being true to yourself.

Check out our range of Leadership Training programs at Bluegem Learning - Leadership Programs. 

Wednesday 14 October 2015

"Touch my Justin Bieber poster again and I'll sue!"

Workplace conflict can often start in a fairly innocuous manner but the consequences can be serious as highlighted by 40% of respondents to a recent survey by the Chartered Institute of Personnel & Development, "Tracing Workplace Conflict".  

An employee in one organization was dismissed after Facebook "banter" got out of hand and he "liked" a comment about an unpopular manager being beaten over the head with a chair.

Barbed comments between two chefs about vegetable preparation ended in a fist fight and a hospital visit for the two protagonists.

Another business came to standstill for three days over a dispute over stolen milk from the refrigerator. The company ended up buying six new refrigerators, one for each department. 

These examples illustrate the importance of dealing proactively with conflict and not allowing the situation to fester. The impact on productivity, motivation, morale and the culture of the organization can't be underestimated. 

A certain amount of conflict in an organization is inevitable, and the most common ..... a clash of personality or working style. You are after all putting a group of people together who may have conflicting personal objectives and are not necessarily selected for their teamworking skills. Just ask the manager of a sales team I recently worked with, the concept of collaboration was not one that came readily to this team.

Often communication or a lack of it is the flashpoint for conflict - language and the body language that accompanies it is often at the root of many misunderstandings. This is exacerbated with the increasing absence of face to face contact in the workplace, you can't judge from the other person's reaction whether you're on the right track or not from a voice message, text or e-mail.

Line managers nervousness in dealing with conflict is also a contributory factor to escalating problems. From my experience in 25 years of working with a range of organizations, managers are often promoted for their technical expertise and not necessarily their people skills. They are placed in positions of authority, without the necessary skills or confidence to deal effectively with these situations and as a result they don't.

So how do we deal effectively with conflict in the workplace?

Well timing is everything. Taking a proactive approach to adress issues early on will pay dividends but requires line managers to be skilled and confident to take action. We may find that mediation and conflict resolution become a core skill for all managers as they take up post, so that they can deal with matters informally and effectively.

This is often preferable to formalizing the process too early by bringing in the HR "big guns", which can lead to an increase in grievances where every problem leads to a formal complaint and investigation. Did I mention the time and financial cost the formal process can take?

A third option is to utlize a mediation service, either internal or external, that can lead to a positive outcome. However, this approach needs to take place without prejudice and from a position of balanced power i.e. mediation won't be effective if the approach is " ... if this doesn't work I resort to legal action".

Here's my six simple steps to dealing proactively and effectively with conflict in the workplace:


  1. Discuss the situation in a respectful manner
  2. Be specific as to the problem
  3. Discuss how the conflict impacts on you, the team or the project
  4. Ask for the other parties perspective on what's causing the conflict
  5. Ask for a proposed solution
  6. Agree on the action to be taken

Click here for further information on how I can help managers become proficient at tackling those difficult situations at work.

Wednesday 30 September 2015

Are HR Business Partners a Dying Breed?

Two decades ago David Ulrich published his book Human Resource Champions outlining his ideas on how Human Resources could realign itself to meet the needs of the business it supported.

In it's core the HR Business Partner model is pretty straight forward, a centralized or out sourced HR Services function focusses on the transactional stuff, subject matter experts e.g. benefits, policy etc provide the knowledge and business minded HR partners embeded into business units, add bottom line value.

To what degree this has actually happened is up for debate and to be fair the three dimensional approach to HR wasn't necessarily Ulrich's design, he was concerned with framing HR in a way that would free the more business savvy, strategically minded to focus on adding value to the customer.

One prominent view is that despite a change of title the reality is that many HR business partners remain part of a function that is reactive rather than proactive, focussed on procedure and transaction orientated. From my experience the HR business partner approach has worked better in larger organizations where transactional work can be outsourced (not always popular in itself) or undertaken by shared services, elsewhere where HR either can't articulate its transformation to operational units or where line managers are unwilling or unable to take on additional responsibilities that were the work of HR the idea can become a non-starter.

So what can be done?

One consideration is to match the model for HR in a business with the structure of the company itself i.e. if the company is centralized and functional then HR should follow the same model, this would be a view shared by Ulrich who seems frustrated that the people have not evolved the idea rather than taking a cookie cutter approach.

Linked to this is being realistic, what does the company want & need from its HR function, in many cases, as mentioned earlier, line managers don't want or aren't able to take on the more transactional nature of the HR role. In my experience corporately in HR this would translate itself into line managers happy to take on the responsibilities they wanted, hiring and firing for example, but not wanting the rest i.e. payroll & benefits, complaints, trade union negotiations.

Some commentators have suggested that HR managers can be upskilled, re-tooled and rebadged, so that they are highly articulate influencers, with commercial and business savvy, an extensive knowledge of HR best practice, well qualified with a sound experience of both HR and Operations. No mention of these people having a "S" emblazoned on their chest! 

Are we being too unrealistic in our desire for the HR business partner? I'd love to hear from HR business partners and their Operations colleagues, how do you see it?

I am Canada’s “Champion of Great Leadership” I work with companies developing leaders to optimize the performance of their teams. 


Check out our range of Leadership Training programs at Bluegem Learning - Leadership Programs.

Friday 18 September 2015

Men paid 29% more than women?

In my earlier post "Women work for free ...", I highlighted the recent Chartered Institute of Personnel & Development (CIPD) 2015 National Management Salary Survey that revealed that women earn 22% less than men, meaning that they’re unpaid for 1h 40m a day.

I've had a few people ask me for further details i.e. was this the same in every industry and if not how much of a differential was there. I've delved a little deeper into the report and here is a breakdown by key industries.

29%   Accountancy - average male salary £47,034, average female salary £36,432

22%   Banking - average male salary £25,377average female salary £20,800

21%   Energy - average male salary £27,452average female salary £22,674

19%   Purchasing - average male salary £29,555average female salary £24,796

18%   Sales - average male salary £23,562average female salary £19,898

18%   Education - average male salary £21,216average female salary £17,922

18%   Hospitality - average male salary £18,497average female salary £15,665

13%   Retail - average male salary £16,851average female salary £14,951

Source: Reed

One of the difficulties the report highlighted in conducting pay audits was the ability to compare 'equal value work', especially in the private sector. Using job roles as a basis wasn't enough and full job evaluation would be required first.

Wednesday 9 September 2015

10 Ways to Celebrate Learning @ Work

September is Learning @ Work Month here in Canada.
Learning @ Work Month offers an opportunity to reinforce your commitment to employee development by promoting learning activities that can range from non-work related and interest-led activities through award ceremonies to business focused sessions.
 I have experienced some great sessions as part of Learning @ Work, however one of the biggest challenges organizations can face is thinking of ideas that are affordable and relatively easy to organize. With this in mind I’ve listed below some great ideas that I’ve used myself and won’t break the bank. Feel free to adapt these ideas to your own organization.
  1. Educate another department about your work area
  2. Run a short session on a particular topic e.g. how to cope with disruptive customers
  3. Ask the CEO to talk about their experiences as a leader
  4. Shadow a colleague from a different department
  1. Create a short competition to engage staff, e.g. a quiz
  2. Learn a new skill, either work or non-work related e.g watercolour painting
  3. Run a teambuilding exercise
  4. Hold a lunch event to celebrate a notable success in your organization
  5. Show a selected TED talk and have a discussion about the talk
  6. Invite an external speaker to give a talk to your team
 Whatever you choose to do, get together with your work colleagues and help each other out, this way it will also be more fun and social!
If you are looking for a speaker for your Learning @ Work event, check out my Fall Lunch & Learn Leadership series 

Tuesday 25 August 2015

WOMEN WORK FOR FREE 1H 40M A DAY

The Chartered Institute of Personnel & Development (CIPD) in the UK have just released the details from their analysis of the 2015 National Management Salary Survey of 72,000 UK managers reveals that women working in equivalent full-time roles earn 22% less than men, meaning that they’re unpaid for 1h 40m a day – a total of 57 working days every year.

The CIPD have produced the following infographic - below which explains their findings.


New regulations coming into force in 2016 will require large organizations to report how they pay men and women. 


How does your company compare here in Alberta? Is gender equality in terms a reality or not? I'd love to hear your views.




Check out our range of Leadership Training programs at Bluegem Learning - Leadership Programs

Thursday 12 February 2015

Is the conflict you need to resolve hot or cold?

Mark Gerzon drew on 20 years of experience of conflict management in his article in Harvard Business Review back in June 2014, in which he explored the concept that before you can start to resolve a conflict you need to first establish whether to conflict is Hot or Cold.

Mark defines "Hot" as "when one or more parties are highly emotional and doing one or more of the following: speaking loudly or shouting; being physically aggressive, wild or threatening; using language that is incendiary; appearing out of control and potentially explosive."

"Cold" he defines as "when one or more parties seem to be suppressing emotions, or actually appear “unemotional,” and are doing one or more of the following: muttering under their breath or pursing their lips; being physically withdrawn or controlled; turning away or otherwise deflecting contact; remaining silent or speaking in a tone that is passively aggressive; appearing shut down or somehow frozen."

He goes on to explore specific strategies for dealing effectively with each possibility. To read the full article visit:

https://hbr.org/2014/06/to-resolve-a-conflict-first-decide-is-it-hot-or-cold&cm_sp=Article-_-Links-_-Top%20of%20Page%20Recirculation

Monday 2 February 2015

Stop! You're doing it all wrong!

In the second of his articles playwright, theatre producer and corporate coach, Ken Cameron describes the process of "Forum Theatre" that we utilize on the workshop "Managing the Unmanageable", a revolutionary approach to skills development.


"You wouldn’t think that a style of theatre developed by a Brazilian political activist would turn out to be a useful tool for business leaders around the world. But it is.


Managers who know that they are facing a difficult conversation with a challenging or unmanageable team member, have learned the value of role-playing. But Forum Theatre allows you to take role-playing to an extra level.

In Forum Theatre a scenario – in this case a difficult workplace conversation – is shown twice. During the replay, any member of the workshop is allowed to shout 'Stop!', step forward and take the place of the participant who is struggling. They then have to show how they would change the situation to enable a different outcome.

In our workshop we go one further, and use professional actors to make the role-play as close to the real situation as possible without having the real people in the room with you.

The strategy is the closest you can get to having the real conversation." 

Bluegem Learning will be partnering with Ken Cameron from Corporate CultureSHIFT in hosting "Managing the Unmanageable" - an introduction to the art of having difficult workplace conversations, on February 26, 2015 at the Kahanoff Centre in Downtown Calgary. 



This will be a highly interactive experience for managers & supervisors using Forum Theatre as an experience to build capability and confidence. For further details checkout 

Tuesday 27 January 2015

Does Your Team (Metaphorically) Run Away When You Start Speaking?

Stop Letting Fear & Discomfort Prevent You From Having Those "Difficult Conversations" at Work.

I'm delighted to announce that Bluegem Learning will be partnering with Ken Cameron from Corporate CultureSHIFT in hosting "Managing the Unmanageable" - an introduction to the art of having difficult workplace conversations, on February 26, 2015 at the Kahanoff Centre in Downtown Calgary. 

This will be a highly interactive experience for managers & supervisors using Forum Theatre as an experience to build capability and confidence. For further details checkout www.managingtheunmanageable.ca


Ken is a highly talented and successful playwright and theatre director, who uses his twenty years of creative and corporate experience to coach business leaders on how to access their creativity and increase their profitability.

In the first of a series of articles relating to this workshop Ken talks about having "The Conversation".


"People naturally fear change.

And as mammals whose brains were forged on the savanna in the company of large speedy predators, we are programmed to run away from what we fear.

The way the brain works is worth acknowledging when its time to have “That Conversation” with your Team.

There are many things we are programmed to fear.  We fear things that threaten our existing status. We fear ideas that demands new skills which leaves us feeling uncertain. Change might imply a new corporate structure, which has an impact our ability to make autonomous decisions. It may mean that new employees arrive while familiar faces depart, affecting our relatedness. And change is almost always perceived as being unfair to some and privileging others.

You can see that with so many triggers so close at hand, it’s easy to elicit a flight response and cause your employee to shut down just s your trying to being “That Conversation” about their performance.

Wouldn’t it be better to assuage those triggers: and make them work for you?

I’m pleased to be participating in a workshop with Russell Stratton of Bluegem Learning called “Managing the Unmanagebale” that gives leaders the tools to have “That Conversation” properly."